Client Classification

Unless we notify you in writing to the contrary, we will be treating you as a “retail client”. This means that you are afforded the highest level of protection under the regulatory system and should have the right to take any complaint to the Financial Ombudsman Service. Details of our complaints procedure are available on request.

Business Support

We obtain professional support services from Douglas Martin Consultants , who provide us with regulatory and business advice. We also buy in software support and research capability from firms like Financial Express, Cashcalc, Defaqto, Depositsense and a host of others.

Call Recording

To help us maintain high standards of service and for training, monitoring, and compliance purposes, calls to and from our offices may be recorded. These recordings may be used to:

  • Confirm instructions or information provided.

  • Monitor service quality.

  • Comply with legal or regulatory obligations.

  • Assist with the prevention or detection of fraud and other crimes.

Call recordings are stored securely and are only accessible by authorised personnel. They are retained in accordance with our data retention policy and applicable laws. For more information, please contact our Data Protection Officer at allan.dodds@ppawealth.co.uk

Anti Money Laundering

We are required by the anti-money laundering regulations to verify the identity of our clients, to obtain information as to the purpose and nature of the business which we conduct on their behalf, and to ensure that the information we hold is up-to-date. For this purpose we may use electronic identity verification systems and we may conduct these checks from time to time throughout our relationship, not just at the beginning

Client Money

We are not permitted to handle client money and we cannot accept a cheque made out to us (unless it is in respect of an item for which we have sent you an invoice) or handle cash.